We're here to help you get the most out of your MODZ app and your hardware devices.
If you encounter any issues, have questions about your device configuration, or want to provide feedback, please reach out to us:
Our team typically responds within 24-48 hours.
Ensure that your phone's Bluetooth is turned on and that the MODZ app has been granted Bluetooth permissions. If you're on Android 11 or lower, ensure Location services are also enabled.
Make sure your device is powered on and within range (typically 5-10 meters). Try restarting both your phone's Bluetooth and the hardware device.
If a firmware update fails, keep the app open and stay close to the device. You can use the "Send Logs" feature in the Settings menu to help us diagnose the issue.
When contacting support for a technical issue, please include: